Note: larger or multi-phase projects may include an additional touchpoint and milestone payment beyond what's shown below — we'll flag it in your quote if it applies.
Steps 1–5
Agree
From enquiry to a signed-off scope and a confirmed project slot.
WhoPeniche Communications (intake)
TriggerInbound enquiry via email, form, or referral
OutputLogged lead; initial reply sent within 1 business day
2
Kickoff meeting
Client touchpoint 1
WhoAccount lead + client
Timing (approx.)Within 3–5 business days of request
OutputShared understanding of goals, scope, timeline, budget range
3
Outline of deliverables provided
WhoAccount lead
Timing (approx.)Within 2 business days of kickoff
OutputWritten scope outline for client sign-off
WhoAccount lead
Timing (approx.)Same day as, or immediately after, outline approval
OutputFormal quote with pricing and payment schedule
Step 5 · On quote acceptance. Work does not begin until received.
WhoClient
OutputDeposit invoice paid; project slot confirmed.
Steps 6–9
Draft
First draft produced, walked through live, and feedback consolidated in writing.
6
First draft of deliverable produced
WhoDelivery team
Timing (approx.)Per project timeline
OutputDraft ready for client review
7
Client meeting & review of the first draft
Client touchpoint 2
WhoAccount lead + client
Timing (approx.)On draft completion
OutputDraft walked through live with client
8
Client feedback collected
WhoAccount lead
Timing (approx.)During/after review meeting
OutputConsolidated, written feedback
Step 9 · Before revisions begin. Work pauses until received.
WhoClient
OutputSecond invoice paid.
Steps 10–15
Deliver
Revisions applied, final tweaks agreed, balance settled, and a short correction window before the project closes.
WhoDelivery team
Timing (approx.)Per project timeline
OutputUpdated deliverable incorporating feedback
11
Discussion on final tweaks and changes
Client touchpoint 3
WhoAccount lead + client
Timing (approx.)On revised draft delivery
OutputAgreement on final adjustments
WhoDelivery team
Timing (approx.)After final tweaks applied
OutputFinal version internally approved
Step 13 · Remaining balance, before release. The deliverable is not released until received.
WhoClient
OutputFinal invoice paid in full.
14
Deliverable sent to client
Correction window opens
WhoAccount lead
Timing (approx.)On confirmation of final payment
OutputClient receives finished deliverable
15
Correction window
5–7 business days · project closes at the end
WhoClient
Timing (approx.)5–7 business days from delivery
OutputClient flags any errors or omissions missed before delivery; corrected at no additional cost. Project closes at the end of the window, or sooner on client sign-off.
Peniche Communications · Last updated August 9, 2026
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